Edeis Service Quality Charter
We Care - We Watch Over
As part of the continuous improvement policy for service quality, airports within the Edeis group are committed to delivering high-performance services dedicated to business and private aviation companies.
According to Edeis, providing a privileged stopover relies on the following fundamental principles: the performance of operational organization, the involvement of on-site employees, responsiveness to customer demands, and the ability to go beyond simple service provision by offering real added value.
The Edeis group sets out its quality service commitments, specifically tailored to business and private aviation, through four objectives:
- Maintain the flexibility of Operations services at each airport.
- Ensure the ongoing performance of teams.
- Guarantee customer information through efficient communication channels.
- Exceed customer expectations by providing highly value-added services.